How does the collar attach?
Every frame has a built-in slot near the bottom. Thread your pet's real collar and ID tag through it and buckle it in place — it hangs there permanently, right alongside their photo and story.
How long does this take?
Production typically takes 2–4 business days, plus 4–7 business days for US shipping — about 6–11 business days in total from completing your personalization form. We'll email you tracking as soon as it ships.
Is the memorial page really private?
Yes. It's never listed publicly or searchable. Only people you share the direct link with can view it.
How do I access the memorial page?
We email you a private link once your frame ships — no account, no app, nothing to install. You can share that link with anyone you'd like, and it stays live for as long as you need it.
Can I add more photos or update the story later?
Yes — reach out any time and we'll help you update it.
What if I make a mistake on the form?
No problem, just let us know before production and we'll make it right.
Is this only for dogs and cats?
No — The Story Plaque is for any pet you've loved and want to remember.
Do I need to do anything technical to see the memorial page?
No. Just open the link we email you — works on any phone, tablet, or computer.
What if my pet's collar doesn't fit the slot?
The slot fits most standard cat and dog collars. If you're unsure, reach out before ordering and we'll help you check.